BOOKING TERMS & CONDITIONS
When you submit the Booking Form to join a placement, it should be accompanied by
payment of a deposit of £99. If you apply for a placement via the
on-line booking form from our website, you can pay securely
via PayPal using a credit/debit card. If you'd rather pay by cheque or bank transfer
please organise this ASAP after submission of the form to enable us to start making
arrangements for your placement.
If you're booking a Program that has a discount applied (e.g. multiple project discount,
reduced deposit), please see these discount
terms & conditions
Once we have received and processed your Booking Form, and provided we can
meet all your expressed requirements, such as the town or country you would
like to go to, we will confirm your placement and send you the following:
- Our welcome letter, including proposed travel dates for your approval. You'll also
be given a username and password to our Volunteer Extranet where we provide all
the following documentation:
- Visa Information: All relevant forms with covering letters, plus full instructions
on how to apply for your Visa, together with any necessary invitations from your
destination country or other required paperwork.
- Insurance Information: Information from an insurance company which we have investigated
to ensure that you will be adequately covered for your trip, plus necessary forms
and quotation. (You can, of course, take out insurance with any company of your
choice. However, we do insist that you take out insurance and that it is adequate.
If in doubt, please do not hesitate to ask us as many questions as you want to -
we are always there to help you!)
- Your Placement Book: Contains lots of necessary information and advice about your
placement, including in-country contact details and telephone numbers. There is
also information on medical matters and inoculations, insurance, safety, currencies
and travellers cheques, communications and mobile phones, and much more. , , , travel
information, lots of information about the country you have chosen, medical matters,
address and telephone numbers of our organisation in your host country, and so forth.
- Your Project Book: Contains information about the specific project you'll be doing.
- Your Country Book: Contains lots of information about your destination country
- A Teaching Guide booklet to assist you in lesson preparation (if you're doing a
- Your Safety Book: Safety is vitally important, so Travellers has put together a
book of common-sense safety rules to help ensure that your travelling is as hassle-free
and risk-free as possible, not only during the time of your placement, but also
when you go onward on any leisure travel once your project is completed.
- Various Manuals that may be applicable to your programme (such as Sports Coaching
- Plus any other additional information which will be useful to you during your placement
or travelling, or when planning and preparing for your trip.
The deposit of £99 is non-refundable. However, if we cannot place you in the country of your choice, we will suggest another programme which we think may suit you, but if you are not satisfied with our suggestion,
WE WILL RETURN ALL THE MONEY YOU HAVE SENT US, including the £99 deposit.
If you wish to amend or cancel your placement, we must be notified in writing and,
unfortunately, charges for these are unavoidable. Amendment charges can range from
£30 upwards, plus any amount we may be charged by third parties. The charge for
cancellation will depend on how far in advance of your originally preferred departure
date you have notified us in writing, and are as follows:
- If you cancel your placement/s at any time prior to 91 days before your departure
date, we will refund all the money you have paid towards the cost of your booked
project, less £99 administration fee per project (which is your non-refundable deposit).
- If you cancel between 61 and 90 days prior to your departure date, the cancellation
charge is one-third of the cost of your programme.
- If you cancel between 31 and 60 days prior to your departure date, the cancellation
charge is two-thirds of the cost of your programme.
- If you cancel within 30 days of your departure date, the cancellation charge is
100% of the cost of your programme.
Please note that payment of any outstanding balance is due three months before your
Our prices are valid for departures within 6 months of booking. For projects starting
later, price fluctuations may apply owing to circumstances beyond our control, such
as significant changes in oil or fuel prices, exchange rates, etc. Please note that
you will be re-invoiced 6 months prior to actual departure in this instance.
OPTIONAL ADD-ONS: BOOKING AND CANCELLATION:
Add-On Activities and other extra services such as private transfers, private accommodation,
are provided by third parties and are not officially part of the Travellers programme.
You are therefore responsible for your own safety and arrangements on and/or relating
to the activity. Travellers Worldwide is not responsible for any changes, cancelation
or running of Add-On Activities. Due to the 'no-refund policy' imposed on us by
the operators, we need full payment before we are able to confirm you on the activity.
Please also note that because of the operators' policies, Add-On Activities are
non-refundable in the event of cancellation for any reason, whether by you or by
Due to popularity of Add-Ons generally, we recommend that you book well in advance
to avoid disappointment. Any prices quoted on this site are subject to change without
notification. All prices are quoted on a 'from' basis and are subject to availability.
All bookings made are subject to fulfilling the payment and eligibility requirements
of the activity - failure to do so may result in a reservation being cancelled.
We do not store credit card details nor do we share customer details with any external
You will need to buy your own visas (visa application forms and details on how to
obtain your visa will be sent to you).
CRIMINAL RECORDS CHECKS:
Travellers Worldwide works with over 300 projects throughout the world. In many of the projects in which we work, volunteers are often placed into positions of trust; whether it’s volunteering as a teacher, coach, carer, nurse, researcher, and so on. We will, therefore, ask you to apply for Criminal Records Check (CRC) if participation in your chosen programme brings you into contact with children or vulnerable adults. We'll make the process as easy as possible for you and provide the necessary help and guidance through the process.
UK Residents will need to apply for an Enhanced DBS Check (Disclosure and Barring Service) while non-UK Residents will need to apply for the equivalent available in your country of residence.
If you'd like more information about the UK Disclosure and Barring Service (DBS), visit their website at https://www.gov.uk/government/organisations/disclosure-and-barring-service
Additional In-Country checks may also be required. In certain destinations you may have to complete an additional local checks when you arrive in the destination. The check is fairly straight forward and will help you through the process.
For more information please don't hesitate to contact us.
INSURANCES, CONTINUITY OF PLACEMENT AND FREE TIME:
To do any Travellers Project, it is a requirement that you take out travel insurance. Taking out insurance is your responsibility, so it is up to you to check that the cover you have is adequate and suitable the types of activities that you may take part in.
Continuity of Placement and Free Time: The placement start and completion with Travellers Worldwide is defined by the dates provided by the Programme Itinerary which you'll receive during the processing of your placement. The commencement of your placement starts on arrival at our arranged designated meeting spot. The continuity of this placement is defined in the Project Description which outlines the planned schedule. Unless specified in the Project Description, all placements allow free time, also known as down time and personal time. Examples of free time might include weekends and evenings when you may have time to do your own activities, like sightseeing or other social activates, etc. This time is outside our jurisdiction.
It is therefore, compulsory that you make adequate insurance provision for the entire duration of your placement and travels. If you have any questions or need any other information on this, please contact your Project Coordinator.
To maintain an acceptable standard of dress, it is mandatory for volunteers on certain
projects (usually conservation or teaching projects) to have a Travellers T-shirt
and to wear it while you are working. For projects where T-shirts are required,
you will be sent one T-shirt FREE OF CHARGE. Additional T-shirts can be ordered
on request - an order form will be sent to you once you have applied to join our
programme. The cost is £9.95 per T-shirt.
Where you receive a free T-shirt, this means that it is mandatory for you to wear
it on your project, although on some projects you may not be required to wear it
all the time - it depends on the project management.
WHAT YOU NEED:
Please keep in mind that you are going to foreign shores where the way of life is
different to your own. There may be times when you find yourself frustrated over
the way things are done or how people think - but remember that it is the differences
between us that make life interesting! The three things you need most of all when
travelling in any foreign country are ...
- A sense of humour, and
- A spirit of adventure.
- Adaptability and patience.
If you have these, you'll have a wonderful time!
FULL TERMS & CONDITIONS:
We strongly advise that you read our full Terms & Conditions, which you can download here.
- Please note that Travellers is not an employment agency
- We are also not a travel agency and we can't control timetables and schedules of
airlines, trains, etc. (unfortunately!) - although we wish we could! So please take
heed of the section entitled What You Need above!
- Our managers and organisers overseas will do everything they can to help you with
additional things like sightseeing and suggesting places to eat and shop and tourist
attractions to visit.
- Travellers partners with in-country NGOs, small community based organisations, institutes, academic organisations and conservation agencies. Project information is supplied directly by our partners or field staff and is accurate at time of publishing. We aim to keep information up to date and accurate, however, the nature of our projects and in particular the fact that they are constantly evolving and developing in response to changing needs means that project activities, travel schedules, tour itineraries and daily timetables can change overnight and without notice.
UPDATED 07/10/2015, 13/04/2016, 26/09/2016, 25/10/2016, 21/03/2018
A voluntary placement in a foreign and often exotic country is something you'll
for the rest of your life - you will certainly never forget it!